Description based on Specified Commercial Transactions Law

Company Name

Willow Co., Ltd.

representative

Ken Fujita

Business location

Postal code: 165-0021
Address: 1-12-1 Maruyama, Nakano-ku, Tokyo

Business contact information

Phone number: 050-3553-0730
Business hours: 10:00-18:00 Closed: Saturdays, Sundays, and holidays Email: jp@willow.store

home page

https://willow.store/

About sales price

The selling price will be the displayed amount (displayed price/consumption tax included).

Payment method and timing of price (consideration)

Payment method: You can use credit card or deferred payment (Paidy).
Payment timing: Payment will be confirmed when the product order is confirmed.

Shipping fee: 300 yen nationwide (free shipping nationwide for purchases over 5,500 yen including tax)
*Shipping is limited to domestic shipping.

Timing of delivery of services or goods

After payment is confirmed, if the item is in stock, it will be shipped within 5 business days. If the item is out of stock or on pre-order, we will notify you of the shipping date by email in advance.

Please place your order with the understanding that we cannot accept cancellations, additions or changes to products after shipping has been arranged.

Once we have arranged the order, we will notify you of the tracking number via email once the shipment has been completed. Please check with each delivery company for the status of your package after it has been shipped. It usually takes about 1 to 3 days from shipping to reaching the customer.

Matters regarding special provisions regarding returns

Our shop generally does not accept returns unless the product is defective.

If there is an accident such as damage during shipping, please contact us. We will send you a new product as soon as possible at our expense, including shipping and handling charges.

[Eligible for returns]
Only if the product is defective or our product is incorrect.

[Return period and return method]
Refunds are possible if you contact us within 7 days of receiving the product. Please request a refund by email (jp@willow.store).